“By not making January’s payment on January 1st, the Bullingtons had failed to comply with HAMP’s terms. Facing denial of their eligibility for reduced payments, Mrs. Bullington appealed to the bank for a review of her case. In response, she got a letter dated July 1, 2011, from Customer Advocate Ana Olivera in the office of the bank’s CEO and president.” The problem was they paid the January 1st payment on December 23rd!
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